Terms & Conditions

Ordering from Lanott

These terms explain ordering, payment, shipping and aftercare. Your order confirmation or agreed quotation records the pieces, configuration, finish, price and arrangements for your order.

Product details and quotations

Please review product codes, dimensions, materials, colours and access requirements before ordering. Screen colours can vary; ask to see material samples if you need to confirm a finish. For Made for You and project orders, we confirm the specification and price with you before you commit.

Payment

Available payment methods are shown at checkout. For a quoted order, any deposit, balance, payment deadline or cash-on-delivery arrangement is stated in the agreed quotation or invoice. Please follow the confirmed payment schedule for your order.

Installments

Monthly figures on product pages illustrate the product price divided over the displayed term. They are not credit approval or a guarantee of an interest-free plan. Available providers, eligibility, down payment, fees, interest and final repayment schedule depend on the option offered for your order and must be confirmed before you accept a plan.

Shipping and installation

Shipping in 5–7 days. Standard shipping within Egypt is free. International shipping is shown at checkout or confirmed in your quote before ordering.

Within Egypt, our team brings your furniture inside, unpacks and positions it, completes agreed installation and removes packaging, provided access is suitable. Share doorway, corridor, stair and lift restrictions before ordering so that arrangements and any exceptional handling charges can be agreed in advance.

We contact you to confirm the shipping date. If you need to reschedule, contact us promptly so we can agree a revised appointment. Read our shipping information.

Returns and damage

Eligible ready-made items may be returned by contacting us within 14 days of delivery, subject to the conditions in our return policy. Unpacking or agreed installation by Lanott alone does not automatically exclude an eligible return.

Inspect your furniture on arrival and tell the team about visible damage or an incorrect item. Signing a delivery receipt does not prevent you from reporting a fault discovered later. Keep your invoice and share clear photographs when contacting us.