Peace of Mind
We carefully inspect every Lanott piece before delivery. If a ready-made item is not right for you, our team is here to make the return process clear and straightforward.
Ready-Made Returns
- Contact us within 14 days of delivery.
- The item must be unused, unaltered and in its original condition.
- Returns are subject to inspection and approval by Lanott.
Unpacking, placement or agreed installation by the Lanott delivery team alone does not count as customer use and does not automatically exclude an otherwise eligible return.
Items That Cannot Be Returned
- Made for You, personalized or modified pieces
- Items that have been used, damaged or altered after delivery
- Clearance or final-sale items
Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact us as soon as possible, preferably within 48 hours, and share your invoice and clear photographs so we can assist promptly. This reporting request does not remove rights relating to a fault discovered later.
Refunds
Approved refunds are processed within 7 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method.
Faults After Delivery
A fault appearing later is handled under our Five-Year Warranty rather than as a return.
Contact
Email: info@lanott.com
WhatsApp: Chat on WhatsApp
Call: +20 100 825 8000